Draft. This page is being reviewed by our lawyer and may change before Rendly launches. Highlighted items are still being finalized.
Support
Get help
We're a small team and we read every message.
| For | |
|---|---|
| Questions about the app, your account or a bug | support@joinrendly.com |
| A safety concern or report about a member | safety@joinrendly.com |
| Privacy requests (access, correct, delete your data) | privacy@joinrendly.com |
| Appealing a suspension or ban | appeals@joinrendly.com |
| Law enforcement requests | lawenforcement@joinrendly.com |
If someone is in immediate danger, call 911. To report a member, the fastest way is Report or block in your chat with them. Serious reports are reviewed by a person within 24 hours.
Inside the app, Settings → Rate and feedback is the quickest way to tell us something isn't working or share an idea.
Common questions
How do I verify my ID? Go to Settings → Verify my profile. You'll need a valid government photo ID and your phone's camera for a live selfie. Most people are verified in a few minutes. If yours needs a closer look, we'll follow up within 24 hours.
Why was my message not sent? Messages with phone numbers, emails, social media handles, links or anything about money are blocked to keep members safe. Keep the conversation in Rendly.
Why can't I see plans near me? Make sure location is allowed for Rendly in your phone settings, and try a larger distance on the Plans page. Rendly is opening city by city.
How do I turn notifications on or off? Settings → Notifications. You can also change them in your phone's settings.
How do I cancel Rendly+? Subscriptions are managed by Apple or Google: on iPhone, Settings → your name → Subscriptions; on Android, Google Play → Payments & subscriptions. Deleting your account doesn't cancel a subscription.
Delete your account
In the app (fastest): Settings → Delete my account → Yes, delete everything. Your account is deleted right away.
Without the app: email privacy@joinrendly.com from the email or phone number linked to your account, with the subject Delete my account. Include the mobile number you signed up with so we can find your account. We'll confirm it's you and delete it within 30 days, and email you when it's done.
What's deleted: your profile, photos, plans, requests, matches, messages, preferences, optional details (like ethnicity), trusted contact, check-ins and feedback.
What's kept, and for how long:
- A one-way fingerprint of your ID, so a banned member can't return with the same ID. It's unlinked from your account.
- Reports about safety misconduct, for up to [X years], for safety investigations and legal claims.
- Records we're required to keep by law.
Details are in our Privacy Policy.