Draft. This page is being reviewed by our lawyer and may change before Rendly launches. Highlighted items are still being finalized.
Safety Policy
- Our safety commitment
- Who can use Rendly
- How meetings are kept safe
- Community rules and prohibited conduct
- Scams, money and off-platform contact
- Reporting, blocking and how we respond
- Safety tips
- Emergencies, law enforcement and support
- Privacy of safety data
- Contact and updates
Our safety commitment
Rendly helps people meet over real plans: a dinner, a movie, a show. Meeting someone new should feel exciting, not risky. This policy explains who can use Rendly, how we keep meetings safe, what we don't allow, and what happens when something goes wrong.
It applies to everyone who uses Rendly. It's operated by Rendly Labs LLC, a North Carolina limited liability company ("Rendly," "we").
Rendly does not conduct criminal background screenings.
Who can use Rendly
Every member is verified before they can post a plan or ask to join one.
| Check | When | What it confirms |
|---|---|---|
| Phone number | Sign-up | A real, reachable person; one account per phone number |
| Age 18+ | Sign-up | Birthday entered at sign-up; accounts under 18 are refused |
| Government ID | Before posting or joining a plan | A valid government photo ID, and that the ID's date of birth shows the member is 18 or older |
| Live selfie | Before posting or joining a plan | The person is present in real time, and matches their ID and profile photos |
- One person, one account. Each government ID can be linked to only one Rendly account. Duplicate, shared, fake or impersonating accounts are removed, and a member who is banned can't return with the same ID, even under a new account. To enforce this we keep only a secure, one-way fingerprint of the ID, never the ID number itself.
- Criminal background screening. Rendly does not currently run criminal background checks on members. Verification confirms who someone is, not their history. We are reviewing registry-based screening and will update this policy before we start. Members who are registered sex offenders, or who have been convicted of a violent felony, are not allowed to use Rendly and will be removed when we learn of it.
- Verification can be repeated if a profile changes significantly or a report raises doubts.
How meetings are kept safe
Every Rendly date starts with a plan at a public place, and safety tools are built into each one.
- Public venues only. Plans can only be posted at real businesses and venues from our approved list, such as theaters, restaurants and event spaces. Private homes and addresses can't be used.
- You choose who goes. A host sees each request and verified profile, and picks one person.
- Short, time-limited chat. Chat opens when you match and closes 24 hours after the plan.
- Trusted contact. Share your plan (place, time and your match's first name) with someone you trust.
- Check-ins. Tap "I've arrived" and "I'm OK" during the outing.
- Emergency button. "I need help now" calls 911.
- Everyone pays their own way. Members can't send each other money through Rendly.
Community rules and prohibited conduct
These rules apply on Rendly and at any meeting arranged through it. Breaking them can lead to removal.
Misconduct that threatens safety (removal and, where appropriate, a report to law enforcement):
- Homicide, assault, sexual assault or any sexual contact without consent
- Kidnapping, stalking, harassment or threats
- Drugging someone or causing involuntary intoxication
- Robbery, theft or fraud
- Any other conduct that threatens a person's or the public's safety
Consent. Engaging in sexual conduct with another person without their consent violates this policy and is against the law. Consent must be clear, freely given and can be withdrawn at any time.
Also not allowed:
- Anyone under 18, or content involving minors
- Hate speech, or harassment based on race, ethnicity, religion, gender, sexual orientation, disability or any other protected trait
- Nudity or sexual content in profiles, plans or chat
- Selling, advertising, or offering or requesting paid companionship or sexual services
- Fake identities, impersonation, or misleading photos
- Sharing someone's private information without permission
- Illegal activity, including drugs and weapons
- Spam, bots and automated accounts
Scams, money and off-platform contact
Contact details stay private. Members talk only through Rendly chat. Phone numbers, email addresses, social media and messaging handles, and requests to move the conversation off Rendly are blocked in chat messages, plan notes, join requests and profiles. Trying to get around the block, for example by spelling out a number, breaks our Community Rules and can lead to removal.
Rendly never involves money between members, so any request for money is a red flag.
- Messages that mention gift cards, payment apps, crypto or wire transfers, or that include links or push to move the conversation to another app, are blocked automatically before they're sent.
- Never send money, gift cards or financial details to someone you met on Rendly, even if they share an emergency story.
- Report anyone who asks for money. We treat it as a serious violation.
Reporting, blocking and how we respond
You can report or block your match at any time from your chat. Reports are private: the member won't know who reported them.
How to report: tap "Report or block," choose what happened (fake profile, harassment, asked for money, didn't show up, made me feel unsafe, may be under 18, something else), and add details if you want. You can also email safety@joinrendly.com. If someone is in immediate danger, call 911 first.
Please report honestly. Knowingly false reports hurt real people and violate this policy. Accounts that file them may be suspended.
| Step | What happens | Timing |
|---|---|---|
| Received | The report goes into our review queue | Immediately |
| Serious reports | Threats, violence, sexual misconduct, minors or scams are reviewed by a person | Within 24 hours |
| Other reports | Reviewed by a person | Within 72 hours |
| Immediate protection | For serious reports, the reported account can be suspended while we review | During review |
| Outcome | Warning, removal of content, suspension, or a permanent ban | After review |
Suspensions from reports. We suspend a profile when a report is credible and involves safety misconduct, or after repeated reports of other violations.
Notifying other members. When we remove a member for misconduct that threatens safety, we send a notice to members who were in contact with that person through Rendly, without revealing who made the report.
Appeals. A suspended or banned member can appeal once by emailing appeals@joinrendly.com within 30 days. A different reviewer decides within 14 days. Removals for serious safety misconduct are final unless the appeal shows a clear mistake, such as a mistaken identity.
Safety tips
Before
- Keep conversations in Rendly until you've met. Scam messages are blocked there.
- Look for the Verified badge and read the plan and profile.
- Share your plan with your trusted contact.
- Arrange your own transportation.
During
- Meet at the venue in the plan, and stay in public for the first date.
- Check in with "I've arrived" and "I'm OK."
- Watch your drink and belongings. Leave anytime you feel uncomfortable.
After
- Tell us how Rendly is working for you in Settings → Rate and feedback.
- Report anything that felt wrong, even if you're not sure it counts.
Safety awareness notice. Anyone who is able to commit identity theft can also falsify a dating profile. There is no substitute for acting with caution when communicating with any stranger who wants to meet you. Never include your last name, email address, home address, phone number, place of work or other identifying information in your profile or first messages. Always tell a friend or family member where and when you're going, meet in a public place, and arrange your own transportation.
Emergencies, law enforcement and support
If you are in danger, call 911.
- National Sexual Assault Hotline (RAINN): 1-800-656-4673, rainn.org. Free and confidential, 24/7; connects you to your nearest local crisis center.
- National Domestic Violence Hotline: 1-800-799-7233, thehotline.org.
- Colorado: Colorado Coalition Against Sexual Assault (CCASA), 303-839-9999, ccasa.org. Its directory lists local Colorado sexual assault programs.
Working with law enforcement. We respond to valid legal requests from law enforcement and preserve relevant account data when we receive a preservation request. We may share information without a legal request when we believe someone is in imminent danger. Requests: lawenforcement@joinrendly.com.
Privacy of safety data
- ID and selfie checks are handled by our verification provider. Rendly stores only the result (verified or not) and the date, not images of your ID.
- Your trusted contact, check-ins, location and reports are private to you and to Rendly's safety team.
- Other members never see your exact location, phone number or birthday.
- Optional information such as ethnicity is stored separately, only with your consent, and deleted when you remove it.
- When you delete your account, your data is deleted, except records we must keep for safety investigations or legal reasons. More details are in our Privacy Policy.
App-store age checks. Where the law requires it, Rendly reads the age range Apple or Google provides at sign-up and refuses accounts the store reports as under 18. The government-ID check still confirms 18+ for everyone.
Contact and updates
- Safety questions or reports: safety@joinrendly.com
- Appeals: appeals@joinrendly.com
- Law enforcement: lawenforcement@joinrendly.com
We'll update this policy as Rendly and the law change, and we'll notify members of material changes in the app.